Privacy Policy

Our commitment

What we collect

• Your name, email address and phone or WhatsApp number.
• The details of your stay: dates, room, number of guests, children's ages, arrival time, breakfast and anything else you ask us for.
• A photo ID for every adult and a signed registration card at check-in, as Indian law requires of every guesthouse. Guests who are not Indian citizens also show their passport and visa.
• A record of your payment and security deposit. The card or UPI details themselves stay with our payment partner.
• Anything you send us through the enquiry form, WhatsApp, email or Instagram.
• CCTV footage from the hall and the outside of the house. There are no cameras in the guest rooms or bathrooms.

How we use it

• To confirm and run your booking, answer your questions, and have your room ready the way you asked.
• To register you with the authorities, issue GST invoices and keep the records the law asks of us.
• To keep guests, staff and the house safe.
• To remember what you liked, so a second stay starts where the first one ended.
• Now and then, to tell you about a workation offer or a quiet season rate, only if you have said you would like to hear from us. Every message will tell you how to stop them.

Payments and booking records

• Online payments are processed by Razorpay, which handles your card and UPI details under its own security and privacy standards. We never see or write down a full card number.
• Bookings are managed in our booking system. If you book through Airbnb, MakeMyTrip or another travel site, that site's own privacy policy also applies.
• We keep booking records (guest details, dates, amounts and payment status) for as long as we need them to confirm your stay, return your deposit, handle refunds, and meet tax and legal requirements.

Cookies

A cookie is a small file a website stores in your browser so it can remember something between pages or visits.

This site uses only the few cookies it needs to work, plus those set by the Google Maps on our pages and by the booking engine while you choose your dates and room. A cookie gives us no access to your computer or to anything about you beyond what you choose to share. You can refuse or delete cookies in your browser settings at any time.

Your information, your say

• We will not sell, rent or pass on your personal information unless you have given us permission or the law requires it.
• If anything we hold about you is wrong or incomplete, tell us and we will correct it promptly.
• You can ask to see what we hold about you, or ask us to delete it. We will, except for records the law requires us to keep, such as invoices and guest registration.

Security

We take care to keep your information secure. Our booking and payment systems are hosted on secure platforms, paper registration cards are kept locked away, and only the people who look after your stay can see your details.